Customer service representative

Posted by: HR WAYS

Job Description

Must required:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Required Knowledge, Skills, and Abilities

  • Clear communication skills.
  • Time management skills
  • Ability to 'read' customers
  • Offerd Salary 15,000 - 19,999
  • Experience 1 year
  • No. of Positions 5
  • Area of Interest Client Services & Customer Support
  • Post Date Aug 26, 2019
  • Apply Before Oct 10, 2019
  • Location Lahore